Policies

Rules of Engagement

We are committed cultivating an inclusive community of respect belonging.

Refunds

Tuition Refund Policy Institutions may not accept any tuition or related fees until they have provided a copy of the institution’s Tuition Refund Policy to the student. When a refund is due, an institution must provide it to the student within 30 days of: 

  • Receiving a notice of withdrawal from a student
  • Receiving a copy of refusal of a study permit
  • Providing a student with a notice of dismissal
  • Receiving an order from the registrar to issue a refund because a student was admitted in an approved program without meeting the admission requirements.
  • The program end date included in the enrolment contract, if an institution did not provide a work experience to a student within 30 days of the end date. 
  • The date on which the first 30% of the program would have been completed, if a student did not attend the first 30% of the program.

An institution must refund fees charged for textbooks or other course materials, including equipment and uniforms, if the student does not receive these course materials and any of the following apply:

  • The student provides a notice of withdrawal to the institution
  • The institution provides a notice of dismissal to the student
  •  The student does not attend any of the first 30% of the hours of instruction of the program



Approved Programs 

Refund Due 

Before program start date, institution receives a notice of withdrawal 

  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date. 

100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.

  • At least 30 days before the later of:
    • The program start date in the most recent Letter of Acceptance (international students) 
    • The program start date in the enrolment contract.

Institution may retain up to 10% of tuition, to a maximum of $1,000. 

  • More than seven days after the student and institution signed the enrolment contract, and
  • Less than 30 days before the later of:
    • The program start date in the most recent Letter of Acceptance (international students) 
    • The program start date in the enrolment contract

Institution may retain up to 20% of tuition, to a maximum of $1,300.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs):

  • After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 30% of tuition.

  • After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

Institution may retain up to 50% of tuition.

Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):

  • A student does not attend the first 30% of the program. 

Institution may retain up to 50% of the tuition.

Institution receives a refusal of study permit (applies to international students requiring a study permit):

  • Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
    • The program start date in the most recent Letter of Acceptance
    • The program start date in the enrolment contract
  • Student has not requested additional Letter(s) of Acceptance.

100% tuition and all related fees, other than application fee.

After the program start date, student withdraws or is dismissed (applies to students enrolled in a program delivered solely by distance education)

  • Student completed up to 30% of the program.

Institution may retain up to 30% of the tuition.  

  • Student completed more than 30% but less than 50% of the program (based on evaluation provided to student). 

Institution may retain up to 50% of the tuition.



Approved Programs – compliance issues

Refund Due 

Student enrolled in a program without having met the admission requirements for the program

  • If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.

100% tuition and all related fees, including application fees.

Institution does not provide a work experience

  • The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond its control.

100% tuition and all related fees, other than application fees.

 

The institution must pay the student within 30 days of receiving a notice of withdrawal or a copy of refusal of a study permit, as applicable.

Sexual Misconduct

Think Tank Training Centre

Effective Date:  September 1, 2021
Last updated:  September 1, 2021 

  1. Think Tank Training Centre (“Think Tank”) is committed to the prevention of and appropriate response to sexual misconduct.
  2. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:
    • sexual assault;
    • sexual exploitation;
    • sexual harassment;
    • stalking;
    • indecent exposure;
    • voyeurism;
    • the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
    • the attempt to commit an act of sexual misconduct; and
    • the threat to commit an act of sexual misconduct.
  3. Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at Think Tank, accompanied by a request for action.
  4. A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.
  5. The process for making a Complaint about sexual misconduct involving a student is as follows:
    1. A complainant (“Complainant”) who has experienced an incident of sexual misconduct can make a Complaint to a Senior Academic Advisor (“SAA”) with whom the Complainant feels comfortable. There is no prescribed form for the Complaint.
    2. The Complainant decides how much or how little they wish to disclose about their experience. Proof is not required. The Complainant only needs to disclose their experience to the SAA to access support and resources.
    3. The Complainant is not required to make a formal Report. They may choose to initially make a Complaint and later make a formal Report.
    4. There is no time limit to make a Report.
  6. The process for responding to a Complaint of sexual misconduct involving a student is as follows:
    1. If a Complaint is made, the SAA will acknowledge receipt of the Complaint within five business days.
    2. The SAA may refer the Complainant to community resources and support. The Complainant may also access academic accommodations as needed. Such accommodations will be determined by the SAA on a case-by-case basis.
    3. If the SAA receives a Complaint and determines Think Tank has a legal obligation to take action (for example, if the safety of a student is at risk), Think Tank will take whatever steps are necessary. The Complainant is not required to participate in the process but will be promptly advised of the determination in writing.
    4. If the SAA determines Think Tank has no legal obligation to take action, no further action will be taken unless requested by the Complainant.
  7. The process for making a Report of sexual misconduct involving a student is as follows:
    1. A Student has the right to make a Complaint about an incident of sexual misconduct and at any time after making the Complaint choose to make a formal Report.
    2. The Report must be submitted to the SAA in writing and must include:
      1. Details of the incident of sexual misconduct, including dates, times, and locations;
      2. The names of all parties involved; and
  8. The names and contact information of any witness(es) to the incident of sexual misconduct.
    1. The Complainant may choose to make a report to the police if they wish to have the incident criminally investigated.
    2. The process for responding to a Report of sexual misconduct involving a student is as follows:
    3. If a Report is made, the SAA will acknowledge receipt of the Report within five business days. The person against whom the Report is made (the “Respondent”) will be notified of the Report.
    4. Upon receipt of the Report, the SAA will determine if Think Tank has the jurisdiction to investigate the incident of sexual misconduct. Think Tank does not have the jurisdiction to investigate a Report if the Respondent is not a student, employee, or otherwise a member of Think Tank.
    5. The Complainant will be notified in writing, within seven business days of the SAA’s acknowledgement of receipt of the Report, of whether the SAA has jurisdiction to conduct an investigation.
    6. If it is determined that an investigation is not within Think Tank’s jurisdiction, Think Tank will provide the Complainant access to support and resources and suggest alternatives, such as dispute resolution in accordance with Think Tank’s Dispute Resolution Policy.
    7. If it is determined that an investigation will be conducted, the SAA may conduct the investigation or assign responsibility of the investigation to an external investigator (each, an “Investigator”).
    8. The Investigator will take all necessary steps to conduct a thorough and complete investigation, including contacting the Complainant, the Respondent, and any witnesses. The Investigator will attempt to conduct and conclude the investigation in a timely manner.
    9. Upon completion of the investigation process, the Complainant and the Respondent will be promptly notified of the outcome in writing:
      1. If the Investigator determines that an incident of sexual misconduct took place, Think Tank will take prompt and appropriate action. This may include the termination or expulsion of the Respondent from Think Tank.
      2. If the Investigator is unable to determine that an incident of sexual misconduct took place, the SAA will make support available to all parties involved. Think Tank will take all reasonable steps to minimize adverse effects to the Complainant and the Respondent.
    10. The Complainant and the Respondent have the right to appeal the outcome of the investigation. An appeal must be submitted in writing within thirty business days of receipt of the outcome of the investigation.
    11. Regardless of outcome, the SAA will prepare a written determination, with reasons. Report and the results of the investigation will be documented in the file of both the Complainant and the Respondent.
    12. The Complainant has the right to discontinue their participation at any stage of the investigation process.
    13. All files will be maintained at Think Tank.
  9. It is contrary to this policy for Think Tank to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.
  10. Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.
  11. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
    1. If an individual is at imminent risk of severe or life-threatening self-harm.
    2. If an individual is at imminent risk of harming another.
    3. There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
    4. Where reporting is required by law.
    5. Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

 

This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca.

Privacy

Think Tank Privacy Policy

Welcome Think Tank friends! This privacy policy (the “Privacy Policy”) describes the types of information Think Tank Training Centre Ltd. (“Think Tank” or “we”) collects from you, whether you are an employee, student, instructor, supervisor, director, job applicant, student applicant, or visitor to our school and / or  website(s), whether it be online or on our campus premises (“visitors” or “you”).  This Privacy Policy also sets out how we use, process, and disclose your Personal Information, as well as your rights with respect to our collection, use, and disclosure of such information. We may collect personal information when we provide services, such as our training programs and when we make available contents, such as through our websites and online applications (collectively, our “Services”).

We understand the importance of your privacy and we treat all information we receive in a responsible manner. By accessing the Services, you agree that we may collect, use, and disclose Personal Data, Aggregate Information, and Cookies pursuant to this Privacy Policy.

We may change or update this Privacy Policy from time to time by posting the revised version on our website. Therefore, you should periodically verify the date of this Privacy Policy to ensure that you are familiar with the most up-to-date version, as the most up-to-date version will govern with respect to your use of our Services.

 Type of Personal Information we Collect

(1) Personal Information

Personal Information is any information directly or indirectly relating to an identified or identifiable individual, such as a name, contact information, an identification number, location data, an online identifier, billing and payment information, account plan information, educational history, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual (“Personal Information”).

We also collect information about and from demo reels and artistic projects completed while using our Services, support queries, forum comments, and communication history.

(2) Aggregate Information

Aggregate Information is information about your activities on or in connection with the Services that typically cannot be used to identify, locate, or contact you (“Aggregate Information”). For example, Aggregate Information includes information regarding the frequency of use of our website and online Services, browser types used to access the online portions of our Services, and other web analytics.

(3) Cookies, etc.

Cookies, beacons, device identifiers, or similar technologies (referred to for convenience as “Cookies”) are small pieces of data placed on your device that your web browser or device uses to access certain Services, such as our website(s) and that permit Think Tank to track your activity on those Services. We obtain information from Cookies when you visit our websites. You may turn off cookies in your browser or device settings, but this may limit functionality of our websites. Cookies help analyze usage and provide certain functionality. Cookies don’t contain Personal Information and for that reason, we treat Cookies in the same manner as we treat Aggregate Information. If Cookies do contain Personal Information, such Personal Information will only be used or disclosed in the same manner as other Personal Information pursuant to this Privacy Policy. Cookies cannot be used as a malicious tool.

How we collect Personal Information

We collect Personal Information:

(1) directly when you voluntarily provide it to us.

(2) when you use certain features of our Services that requires the collection of such Personal information in order for those features to function.

(3) when you communicate with us, whether through our website, through our social media accounts, or through another form of communication, such as e-mail, telephone, or in person.

For example, we collect Personal Information when you apply to our school and during your educational experience with us. For contractors and employees, we collect the Personal Information required for employment purposes. If you fill out a survey, subscribe to a newsletter, email list, enter a contest or send us a communication, we may also collect Personal Information.

We may also receive Personal Information from third parties. To the extent that a third party has collected your Personal Information, their privacy policy will govern their collection, use, and disclosure of your Personal Information.

How we use and share your Personal Information

We may use your Personal Information to:

  • provide Services to you, including, as applicable, through our website(s), our online portal, and on our campus. For example, we may send relevant communications about our programs or updates, or issue certificates for graduation
  • improve the features and functionality of our Services
  • communicate with you in response to any of your questions and requests, or facilitate communication amongst students, alumni, employees, and contractors
  • authenticate accounts and activity, detect, investigate, and prevent malicious conduct, address security threats, and keep the Services secure
  • submit to governing bodies to ensure we are keeping up with regulations and aid students with government processes (such as PTIB, Student Loans, Immigration Services etc.)
  • provide relevant marketing and other information to you, but only if, and to the extent that, you have consented to us providing such marketing and other information to you in accordance with applicable laws. In such a case, we will provide an easy link to permit you to “opt-out” of receiving future marketing communications.

In rare cases, Think Tank may be required, or may, acting in good faith, believe it is required, to share certain information with legal authorities. In such a case, we will provide only the minimum amount of Personal Information required and, unless prohibited by law, we will notify you of the Personal Information we have provided. Such cases include:

  • if required by law;
  • to protect or defend ourselves, you, or others against legal liability or immediate danger; and
  • to investigate a possible crime, such as fraud or identity theft.

We may share Personal Information with third party service providers as we deem necessary for such third party service providers to perform their duties required for our provision of the Services. For example:

  • our website and online platform may utilize hosting providers. Such third party service providers are not authorized to retain, share, store or use Personal Information for any purposes other than to provide the services for which they have been retained to provide.
  • our advisors, contractors, and employed instructors, staff, fellow students and alumni.

We do not sell or otherwise share Personal Information with unrelated third parties.

Personal Information may be transferred to an affiliate of ours, or as part of a sale of substantially all of the assets of Think Tank. In such a case, each such party will be required to hold Personal Information and not disclose Personal Information except in accordance with terms at least as restrictive as those contained in this Privacy Policy.

Your access to your Personal Information

You may have the right to access your Personal Information and require us to update, delete, or correct this information. If any part of your Personal Information, such as your name, e-mail address, mailing address, telephone number or other Personal Information is incorrect or has changed, you may update, correct or remove the relevant information by contacting Think Tank. We will take reasonable steps to update or correct Personal Information in our possession or control.

You may close your account with us at any time upon request.

How long we keep your Personal Information

We retain your Personal Information as long as necessary to provide our Services to you and others, to keep educational records, and to comply with our legal obligations. Please note that if you request the erasure of your Personal Information, we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with applicable law, to prevent fraud, to collect fees, to resolve disputes, to troubleshoot problems, to assist with any investigations, to enforce our terms of service and to take other actions permitted by applicable law. The Personal Information we retain will be handled in accordance with this Privacy Policy.

Financial Information

In the event that Think Tank may require certain financial information, such as credit card information to perform the Services, we will not share this financial information, other than the financial institutions involved in processing your payment. At all times, Think Tank will comply in all respects with applicable consumer protection laws.

Collecting Aggregate Information

Think Tank collects Aggregate information resulting from your use of the Services.

How we use and share Aggregate Information

Think Tank uses Aggregate Information:

(1) to provide the Services and other offerings through our websites

(2) to improve the features and functionality of the Services

(3) to monitor and analyze usage of the Services

(4) to research, compile, and report on usage trends, user demographics, and user behaviors; and

(5) for other legitimate business purposes.

Think Tank may share Aggregate Information with its affiliates and certain third parties, such as investors, potential investors, and third party service providers we use to provide and facilitate the Services.

Aggregate Information is anonymized and does not have the capacity to be used to identify an individual. In other words, we may share this information but no Personal Information will be disclosed to third parties.

External Links

Our Services (such as our website) may contain links to third party websites operated by other people or companies. We are not responsible for those websites, and links to such websites are included solely for your convenience. Please review the privacy policies of such third party websites.

Information and Children

Our Services (including our websites) are not suitable for children under the age of 18. If you are under the age of 18, we ask that you do not use our Services (including our website) or give us any Personal Information.

Security and Data Protection

Think Tank takes appropriate security measures to protect Personal Information against unauthorized access, alteration, disclosure or destruction.

Such measures include internal reviews of Think Tank’ data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where Personal Information is stored.

Think Tank restricts access to Personal Information to its employees, service providers, and agents who need to know such information in order to operate, develop or improve the Services. These individuals are bound by confidentiality obligations and are required to treat such Personal Information confidentially and in accordance with this Privacy Policy.

Information you make public or give to others

If you make your Personal Information available publicly through our Services, such as when you post a public message on a forum thread, share information via social media, or make contact with another user, whether through our Services or otherwise, we may not be able to control such Personal Information. In such a case, we cannot accept responsibility for the way others may use or disclose your Personal Information.

Before making your Personal Information publicly available or giving your Personal Information to anyone else, we ask that you carefully consider how such Personal Information may be used or disclosed.

Data Processing and GDPR

Think Tank is, or may be, both the data processor and the data controller for your Personal Information. This means that Think Tank performs operations on Personal Information and controls your Personal Information. In the case where Think Tank uses third party service providers with respect to your Personal Information, Think Tank is the data controller and such third party is the data processor.

Think Tank controls and processes Personal Information only for the purposes for which it was collected and in accordance with this Privacy Policy. Think Tank takes reasonable steps to ensure that Personal Information we control or process is accurate, complete, and current.

To the extent applicable, Think Tank will adhere to the requirements as outlined in Regulation (EU) 2016/679 (General Data Protection Regulation, commonly referred to as GDPR).

Think Tank may transfer your Personal Information to countries other than the one in which you live.

Contacting Think Tank

We have a designated privacy officer available to you if you have any questions or concerns about this Privacy Policy. If you would like to contact us about this Privacy Policy, please do so as follows:

Think Tank Training Centre Ltd.

Attention:  Privacy Officer

E-mail:  info@tttc.ca

Last updated September 30, 2022

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We express profound gratitude and respectfully acknowledge that the Think Tank community learns, works and lives on the traditional and unceded territories of the xสทmษ™ฮธkwษ™yฬ“ษ™m (Musqueam), Skwxwรบ7mesh (Squamish), and Sษ™lฬ“รญlwษ™taษฌ (Tsleil-Waututh) Nations.

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